Five Star Service

On In Home and Commercial Repairs

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Frequently Asked Questions



Appliance Care

Its not always just about having your appliance repaired when you have a problem. Sometimes its also about understanding the issues, knowing how to take care of our appliances better on a day-to-day basis too.


Preventative Maintenance

For preventative maintenance tips or questions about your service call, please refer to the FAQs below or give us a call. We are happy to help you feel more comfortable and more knowledgeable any day or time.


Important info before your call

Please have your appliance make, model, date of purchase, and serial number.
You will need to first locate the model number identification tag which is located on the unit itself. If the identification tag is missing you may consult your owner’s manual for the model number. Note: All parts of the model/serial number are important! Please include any prefix or suffix numbers or letters (including any which might look to just represent its color) when supplying the model/serial number.
Ovens/stoves/ranges: Inside the unit near the door seal or side wall or underneath the back left burner.
Washing machines / dryers: Inside the unit on the door or near the back of the unit on the component with the setting knobs.
Refrigerators: Inside the unit on the lip/seal of the door.
Hoods: Inside the hood remove the filters and the tag should be located near the motor.
Microwaves: Inside the unit on the side wall.
Dishwashers: Inside the unit on the door lip/seal.

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F.A.Q

Q. What is the warranty on your service?
A. We provide a 30-day warranty on all labor and 90-day warranty on parts.

Q. Where do I find the model and serial number?
A. You will need to first locate the model number identification tag which is located on the unit itself. If the identification tag is missing you may consult your owner’s manual for the model number. Note: All parts of the model/serial number are important! Please include any prefix or suffix numbers or letters (including any which might look to just represent its color) when supplying the model/serial number.

Q. What do I do with my old Appliance?
A. If your unit is no longer in working condition, the best option is to take your old appliance to the landfill. However, if the appliance is still in good working condition you may consider donating the appliance to a donation center.


Repair, or Replace?

You need to consider both the quality of appliance you can afford as a replacement and the option of having your existing appliance properly repaired by a competent professional. Platinum Mechanical Services can diagnose and evaluate your appliance in order to determine if it is in your best interest to repair or replace the unit and advise you accordingly.

If you were to replace your existing appliance with one that costs about what you paid a decade ago, you’ll be repairing or junking the new machine every three to four years. Inevitably you will have to pay more up front for a new, high-quality machine that will give you another 10 years of trouble-free operation or you pay less up front for a low-end machine and then pay-as-you-go for repairs or replacement units.

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